1. Who we are
Monarion Payments Ltd is the controller of personal data processed in connection with our website and Services. This Privacy Policy explains how we collect, use and protect personal data in line with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Data we collect
- Business contact details such as name, company, email or messenger username, and role.
- Identity and verification data required for KYC and AML purposes.
- Transaction data processed through our Services.
- Technical data such as IP address, browser type and device information.
- Information you send us through our contact form and communication records with our team.
3. How we use data
- To provide, operate and improve our Services.
- To verify identity and meet legal and regulatory obligations.
- To detect and prevent fraud and financial crime.
- To communicate with you about the Services.
- To maintain the security of our systems.
4. Legal bases
We process personal data on the basis of contractual necessity, compliance with legal obligations, our legitimate interests, and where required, your consent.
5. Sharing data
We may share personal data with financial institutions, service providers, professional advisers and authorities where necessary to deliver the Services or comply with the law. We do not sell personal data.
6. International transfers
Where personal data is transferred outside the European Economic Area, we use appropriate safeguards such as Standard Contractual Clauses.
7. Retention
We keep personal data only as long as necessary for the purposes described, including legal retention periods for financial and AML records.
8. Your rights
- Access your personal data.
- Request correction or deletion.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with a supervisory authority.
9. Security
We apply appropriate technical and organisational measures to protect personal data, as described in our Security Policy.
10. Contact
You can contact us through your dedicated account manager or through the official support channels made available to you.